Make the Difference - When It Matters Most
At DHU Healthcare, every role matters. We're a not-for-profit team driven by compassion and respect, where your voice is heard and your growth truly matters. Join us and be part of something bigger. For you, for them, with us.
Use your clinical expertise to guide patients to the right care - when it matters most.
We are seeking an experienced and motivated Clinical Shift Lead to join our NHS 111 Clinical Lead Team. This role is central to ensuring patient safety, clinical quality and the effective management of our urgent care service. Working as part of a multidisciplinary team, you will provide experienced clinical oversight across our call centres, supporting both staff and patients during every shift.
Purpose of the Role & Key Responsibilities
1. Lead the clinical floor, guiding teams in real time to keep patients safe and the service running smoothly.
2. Own clinical quality, managing queues, prioritising urgent cases and ensuring KPIs and national standards are always met.
3. Be the clinical go-to, providing expert advice, supporting call handlers and delivering safe telephone assessments when needed.
4. Grow and empower the team, coaching clinicians on shift, supporting performance, leading debriefs and championing continuous development.
5. Champion professionalism and collaboration, escalatin...