Job summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post-holder will be expected to line manage and allocate work to the PPC team. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
* Process and log all referrals, in line with Trust Access Policy and specialty SOP.
* Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done.
* To use the 18weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
* Lead on the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust.
* Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to specialty.
* Ensure details of patients to be admitted are entered onto CRS, recording accurate information.
* Schedule elective admissions, contacting patients offering them a choice of admission dates and agree with them the date of admission.
About Us
Development and staff wellbeing
Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Details
Date posted 27 January 2026
Pay scheme Agenda for change
Band Band 4
Salary £32,199 to £34,876 a year Pro rata pa. incl. HCAS
Contract Permanent
Working pattern Full-time
Reference number 396-7710319-DE-GV-Y
Job locations Kingston and Richmond NHS Foundation Trust, Galsworthy Road, Kingston upon Thames, KT2 7QB
Job Description
Job responsibilities
Please see the attached supporting document/s which contains more information about the role in the job description and person specification. Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Essential
* A Level / NVQ Level 4 - Business Administration/Customer Care or acquired equivalent experience
* GCSE English, grade A - C (or equivalent)
* GCSE Maths, grade A - C (or equivalent)
Experience
* Customer Service
* NHS Appointment Management
* Microsoft Office, including Word and Excel
* Data Entry
Desirable
* Experience of working in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston and Richmond NHS Foundation Trust, Galsworthy Road, Kingston upon Thames, KT2 7QB
Employer's website https://www.kingstonandrichmond.nhs.uk/
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