Service Support Assistant Salary: £15.66 per hour (Umbrella) Location: Glenfield (Leicestershire) Client: Children and Family Services – Business Support Contract Type: Temporary (Initial 3 months) Hours: Full time – Monday – Friday (09:00 – 17:00) About the Role The Service Support Assistant will provide high-quality business and clerical support within Children and Family Services. The role involves maintaining accurate databases, supporting referral processes, liaising with families and partner agencies, and ensuring compliance with safeguarding and confidentiality requirements. Flexibility, teamwork, and excellent organisational skills are essential. Key Responsibilities Maintain confidentiality and handle sensitive matters appropriately. Complete database tasks (case notes, uploading documents, correspondence, etc.) within set timescales and to a high standard. Contact parents/carers, referrers, and agencies to clarify or obtain information as directed. Provide excellent customer service by handling telephone calls, emails, enquiries, and visitors. Improve data quality in key systems, identify duplicate records, and support the software champion role. Produce professional correspondence, reports, spreadsheets, and presentations. Organise and support meetings, including agendas, minutes, travel, venues, and catering. Manage and prioritise incoming/outgoing correspondence, mail, and queries. ...