Our client is looking for an experienced is looking for Benefits Assistant
Minimum 20 hours per week, maximum 25 hours per week. Monday to Friday, in office only. Core hours 10am to 2pm, hours beyond can be worked either side of these core hours.
This is one of many roles we are recruiting for please visit our website colbernlimited co uk
Role Purpose: To provide effective administrative support to the Housing Benefit service.
As a member of the council’s team, contribute to the achievement of the Council’s corporate vision, behaviours and priorities and the development of the Council’s positive high performing culture.
Main duties and accountabilities:
Prepares and scans incoming documents received by post and imports to the document management system.
Indexes documents and emails on the document management system for Division staff to access ensuring appropriate correspondence type and work flow actions are set correctly.
Envelopes outgoing post not dealt with by external printers and despatch daily (including valuable items) in conjunction with the Revenues Assistant
Provides first line telephone and email support for incoming customer communications
Saves relevant computer output in electronic folders for staff, ensures output is actioned, chases up un-actioned reports.
Deals with archiving of old Benefit files and documents in line with retention policy. Deletes historic indexed batches on DMS.
Deals with post opening procedures as part of secure corporate post opening team.
Keeps printers and photocopiers fully stocked with consumables.
Maintains the stocks of stationery, leaflets and forms used by the team assisting with orders as appropriate.
Deal with trace enquires from the DWP and other organisations as required
Cover the duties of other departmental assistants when required
Undertake such other duties and responsibilities as may be allocated from time to time.
Experience and skills required:
Experience scanning and indexing to a document management system
Knowledge of Microsoft Office products – particularly Excel and Word
Competent and confident with basic ICT e.g. using the internet, sending emails, saving documents
Good inter-personal skills
Effective written and oral communication skills
Ability to work under pressure and to tight deadlines
Ability to work with minimum supervision
Ability to organise and prioritise own workload
Good team player
Satisfactory BPSS check
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer