Job Description
Do you have automotive experience and wants to take a new challenge?
MSX International has the job for you!
MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
The Role
As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.
Other responsibilities will include:
* Record data as required into a computer system
* Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
* Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
* Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
* Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
* On an exception basis, make travel arrangements and any other ad hoc duties as required
Qualifications
About you
This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.
Our ideal candidate will have:
* Engineering or automotive background (advantageous)
* Fluent in written and oral German and English (essential)
* Customer oriented focus
* Computer literate
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Working pattern and location
* 40 Hours per week
* 12-month fixed term, possibility to extend
* Hybrid, Colchester (2 days in office)
* Starting annual salary £29,000 after probation £31,000
Additional Information
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
* Consumer Engagement
* Parts, Accessories & Service Performance
* Actionable Insights
* Repair Optimization & Compliance
* Learning Solutions
* Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.