Job Purpose
The Compliance Programme Manager is accountable for the end-to-end delivery, governance, and
recovery of Swindon Borough Councils Electrical Installation Condition Report (EICR) testing
programme and associated remedial works across the housing portfolio on a contract/fixed term
basis.
They will lead full programme and project planning and work distribution, leading on contractor
performance management and oversight, stakeholder engagement, tenant communications, data
and records management, and continuous performance monitoring to ensure timely five-yearly
inspections, prompt remedial action, clear communication with tenants, and robust compliance
evidence.
This role provides professional assurance to senior leaders and embeds a safety-first culture,
risk-based scheduling, and evidence-based decision-making under proactive consumer regulation.
Key Accountabilities
Own the programme plan, milestones, and delivery schedule for testing, remedials,
access/recovery, and data/reporting workstreams.
Deliver full coordination of activity across teams, contractors, and stakeholders to ensure
inspections and remedials are completed to time, cost, and quality.
Establish risk-based prioritisation alongside client teams (e.g., high-risk blocks, overdue
cycles, customer vulnerabilities) and recovery plans for hard-to-access properties.
Chair multiple weekly progress meetings with work stream/supplier leads; and monthly
programme boards, updating progress, risks, issues, and decisions.
Oversee procurement planning, tendering and contract award in line with Council policies and value-for-money principles.
Manage multiple term contractors through KPIs, SLAs, performance reviews, improvement plans, and escalation routes.
Ensure contractors deliver access strategies, remedial workflows, tenant messaging, and data returns on time and to specification. Oversee financial management: forecast, track spend, manage variations, and control commitments against budget.
Maintain a robust governance framework: controls, audit trails, documentation standards, and decision logs.
Provide professional assurance to senior leaders, audit, and scrutinyclear line of sight from schedule to evidence. Ensure complete and accurate records: inspection outcomes, remedial completions, access attempts, tenant communications, properties exempt or deferred with rationale. Lead stakeholder communications (Members, senior leaders, tenancy services, corporate repairs, customer contact, data teams).
Ensure appropriate instructions to contractor and stakeholder regarding tenant-focused communications: notices, appointment setting, reminders, and access/recovery messaging, ensuring clarity, respect, and inclusion.
Embed a safety culture: make it easy for residents to understand the process and report issues; incorporate customer feedback into service improvements.
Own the single source of truth for programme data; ensure data integrity, timeliness, and security.
Produce dashboards and reporting packs for operational, senior management, and Member audiences: coverage, cycle compliance, remedial throughput, access rates, contractor performance, risks/issues.
Use evidence and insight to drive continuous improvementtrend analysis, root-cause reviews, and targeted interventions. Maintain the programme risk register and live recovery plans for overdue cycles, no-access properties, and backlogs.
Coordinate multi-disciplinary recovery (legal, tenancy, customer contact, estates) and align with safeguarding and vulnerability protocols.
Escalate critical risks promptly with clear options, impacts, and recommended actions.
Key Performance Indicators (KPIs)
Cycle compliance: % of homes with in-date EICR within five-year cycle. Remedial timeliness: % of remedial actions completed within agreed SLA.
Knowledge & Experience
Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this: Proven programme management in housing/compliance or asset-related programmes. Strong contract management and supplier performance oversight, including KPIs/SLAs and improvement plans. Excellent stakeholder management and tenant-centric communication skills. Confident governance, assurance, and reporting capabilityable to brief senior leaders and Members. Data and IT System literacy. Interpret dashboards, maintain records, spot trends, and drive decisions from evidence. Leadership: collaborative, accountable, and safety-focused; fosters continuous improvement Training/experience in public sector procurement and NEC/JCT contract management. Electrical compliance knowledge (policy-level) within social housinge.g., understanding of: EICR five-year cycles and programme sequencing, landlord duties and compliance evidence expectations, remedial pathways and access/recovery approaches, how standards and guidance inform governance (not hands-on technical work). Qualifications Recognised project/programme management qualification id desirable, such as: PRINCE2 Practitioner or APM PMQ (Project Management Qualification) Electrical Qualification is advantageous
Compliance Programme Manager Compliance Programme Manager Compliance Programme Manager Compliance Programme Manager
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