Job Description
Customer Service Advisor in Oldbury, full-time on-site, ASAP start
Your new company
We are currently recruiting for Contact Centre Advisors to join a Local Authority in the West Midlands on a full-time temporary basis, supporting Birmingham’s waste and collection services. This role involves handling inbound calls from residents, providing information, resolving queries, and managing complaints related to waste services.
Your new role
With a new waste policy going live on 15th September, we’re looking to onboard staff in August to ensure full training is completed. Training typically lasts one to two weeks and will prepare you to handle a variety of customer interactions confidently. This is a fast-paced role that requires strong communication skills and the ability to manage difficult conversations. You’ll be dealing with complaints and complex queries, so previous customer service experience is essential.
What you'll need to succeed
Experience from retail or other customer-facing environments is also welcomed. The role is fully office-based, offering a supportive team environment and onsite parking. If you’re calm under pressure, empathetic, and ready to make a difference in your community, we’d love to hear from you.
What you'll get in return&n...