ICoTech are a Power Platform Implementation Partner based in Cardiff, South Wales. With customers all over the world we are growing rapidly and we are quickly becoming the best Power Platform Partner in the UK. As our Practice grows we need a hybrid Systems Analyst / Consultant to lead the engagements with our customers through the whole delivery lifecycle. Acting as a conduit between the Customer and our development capability, owning the technical output of the solutions delivered. This is a key role within the organisation reporting to the Practice Manager. As a Systems Analyst at iCoTech you will be responsible for ensuring the customer’s requirements are fully captured, understood and deliverable. The role will include but is not limited to: Leading and managing investigations into business processes, information systems, functions, information flows, data structures and software development through the use of appropriate techniques and methodologies. Eliciting functional and non-functional requirements using appropriate techniques, considering the nature of change and established practices. Providing solutions to business problems ensuring the end-to-end process is considered. Own the Requirements, Functional Specification ensuring suitable definition so they can be delivered and the output is fit for purpose for the customer. Effective management of relationships with technical and non-technical stakeholders, both internal and external, using soft power to influence/advise on complex issues to facilitate decision making. Clear demonstration of a focus on delivery - responding quickly and decisively to take ownership for and delivery of valued outcomes in changing circumstances and to tight deadlines. Support sales teams to produce high-level requirements and estimates and channel these requirements through to delivery. Be the primary “Voice of the Customer” for the product to influence broader product decisions to ensure a consistently high customer experience. Evangelise the merits and capabilities the products to the wider current and future customer base. The successful candidate should be able to demonstrate: Proven experience of having worked as a Systems Analyst/Business Analyst/ Functional Consultant. Experience working in a formal IT project delivery environment Experience working across the SDLC Worked using both Agile and Waterfall methodologies Excellent stakeholder management and communication skills Excellent understanding of the PPM process/project delivery techniques Good understanding of change management techniques and business transformation used to support project delivery Experience working with IT development tools e.g. DevOps/TFS, Jira etc. Experience in the Power Platform is desirable Experience working with IT development tools e.g. DevOps/TFS, Jira etc. The successfully candidate should be able to undertake the following: Prepare, run and document workshops with customers (both virtually and in person) Documenting as-is and developing to-be business processes Creation of user stories, functional requirements and technical specifications Management of requirements traceability matrixes Good understanding of non-functional elements impact technical delivery Define acceptance criteria and test cases Identify improvements and enhancements to business processes through various lenses (people, process, and technology) Produce training/service documents and supporting documents There is a training roadmap provided to all members of the team, and this role has potential to grow into a Power Platform Consultant in the future. Salary & Terms: A great salary is offered, plus bonus and share option. A standard mileage allowance will be paid for travel, and overnight accommodation for client visits is paid for. There are 25 Days 8 Days Bank Holidays available. Hybrid working, with employees based all across the UK.