As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini’s clients. What you’ll do · Respond to incoming requests via telephone, email, and web chat · Log all requests in the appropriate call logging software · Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targets A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role. What you’ll bring · Effective communication skills, both verbally and in writing · Genuine passion for delivering exceptional customer service · A keen willingness to learn and adapt · The ability to work both independently and in a team environment · Strong analytical skills · Ability to work under pressure If you feel that you fit the above criteria, then apply today!