The Senior Contracts Support role is the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system. Playing a key role within the Tesco Team to ensure we provide world class client service. This role requires great attention to detail, the ability to work within a fast-paced environment along with excellent communication skills.
Key responsibilities
* Responsible for specific workflow status within Versie and our CAFM system.
* Ensure work orders are processed meeting client SLAs, KPIs and internal process.
* Communicating and building strong relationships with our Subcontractors and suppliers to obtain detailed updates to provide to our clients, ensuring works care carried out and completed within contractual SLAs.
* Ensure quotations are processed within the client SLA’s and internal processes
* Maintain diary management and ensure that all tasks set by contract manager and Account manager are completed within the correct timeframe.
* Meeting all client requirements set by Contract manager and Account Manager.
* Clear communication within the team to encourage a collaborative environment.
* administrative work in support of the Tesco Account SLA and goals set on contract.
* Completing checks to ensure accuracy of tasks and real time position. Reporting on Team stats and targets set by Contract Manager & Account Manager.
* Management of Subcontractors and their workloads, directly liaising with the clients to book in works and access.
* Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Ensuring all information remains current.
* Responding to enquires from our Clients, Account Managers and Subcontractors within set timescales.
* To be actively progressing your personal development through regular 1:1’s with your Account Manager, creating and completing personal and business objectives.
* To ensure all client and Subcontractor conversations, documentation and transactions meet with business process regulatory requirements, company compliance standards and company associated guidelines.
* To assist Account Manager / Contracts Manager to provide support with tracking and closing individual cases as and when the business requires.
* To ensure all documentation meet with the business process requirements, company compliance standards and company associated guidelines.
* Assessment of Risk Assessments and Method Statements, to ensure that all risks are managed prior to engineers/subcontractors are afforded their ability to start works.
* Price comparison between subcontracted labour, as to afford best value for the business in service delivery.
* Achieving/ exceeding all targets and objectives set by Contract manager and Account Manager.
Key Skills & Qualifications
* Strong attention to detail with excellent organizational and multitasking skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ideally familiarity with Epix & Verisae CAFM.(Training provided)
* Good numerical skills
* Effective communication skills, both written and verbal.
* A customer-focused attitude with the ability to manage deadlines and prioritize tasks.
* A collaborative mindset and willingness to contribute to team success.
About Us
Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £100 million in 2024.
Enjoying year on year growth, we’re a South West success story. We have, as part of our growth strategy, had to evolve and as such have initiated reorganisation to ensure we continue to deliver the renowned high-quality construction projects and facilities management services that our clients have come to expect.
Building Communities at Lancer Scott
At Lancer Scott, we’re committed to giving back through hands-on support, funding, and partnerships that create lasting impact. We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire. Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive.
Join us at Lancer Scott, where your work helps strengthen communities.