Join to apply for the Senior Project Manager - THG Fluently role at THG Ingenuity
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Our client portfolio includes globally recognised brands such as Coca‑Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Objectives
* Support the production team with the delivery of multi‑language solutions for THG Fluently
* Develop trusted partnerships with your clients, colleagues and suppliers by sharing your expertise and support
The Core Elements Of Your Role Are
People
* Work as a member of our global Operations Team
* Deliver service that meets SLAs, business targets and ISO standards, delights internal and external clients, and is constantly evolving to meet client needs and biggest business opportunities
* Develop trusted partnerships with our suppliers
* Collaborate cross team by actively participating in company strategic initiatives
Operations
* Manage enterprise‑level, larger and strategic projects predominantly
* Support your team and the Global Production Team with less complex projects as and when required depending on current business opportunities and global capacity
* Manage complex multilingual projects involving a variety of services independently, within budget and to client expectations
* Support Sales from operational perspective to deliver a seamless service to prospects and clients
* Support Sales with pre‑production activities including project planning and costing
* Oversee end‑to‑end production processes and solutions development for clients internally and externally
* Source the most appropriately skilled linguists or suppliers
* Use translation management software to leverage internal and translation memory (TM) segment repetitions
* Offer advice, trouble shoot and act as subject matter expert on your team
* Build and contribute to client guides and workflow documentation
* Develop expertise in a wide range of sectors and services
* Responsible for the compliance of our production operation to requirements of ISO 9001 and ISO 17100
* Conduct project analyses, planning and briefings including project kick‑off meetings, design CAPA and perform post‑mortems independently
* Manage and resolve customer complaints to their satisfaction with minimal support
* Implement and use the latest translation technologies as well as client specific IT Systems to increase productivity and ensure high‑quality of service
* Proactively identify opportunities to reduce costs, improve workflow and productivity
* Oversee translation memory and term base development and maintenance for repetitious content and/or specialised terminology
* Offer best practice advice and make recommendations on workflows to our customers
* Ensure the company’s administration systems for project data are updated in accordance with our standard procedures
* Manage project budgets to meet revenue and margin targets
Clients
* Build trusted relationships with external and internal clients and represent the team/the company at meetings
* Liaise with Sales and Tech staff to ensure excellent quality of service and high standards of customer care
* Collaborate with Sales and participate in pitches, proposals and other sales activities to win new contract business
Company
* Collaborate with Head of and other Project Managers to deliver a team strategy aligned with the Group’s strategic objectives and to deliver team’s revenue objectives
* Collaborate with other departments in THG Fluently (i.e. Sales, Technology Solutions, Operational Excellence, Linguist Community, File Engineering, Media Localisation, Production Teams) to ensure optimal production process and excellent client service
* Promote the company’s growth and global collaboration across functions
Minimum Essential Requirements Of The Position
* Exceptional written and verbal communication skills in English and preferably one other language
* A minimum of 5 years’ experience in the supply of client‑side translation within a project management role
* Experience in Artwork localisation, voiceover (human and AI), subtitling and e‑learning
* Strong organisational and multitasking skills and the ability to handle pressure when delivering to tight deadlines
* Competence in using translation management and productivity technology with the ability to learn new technologies and programs quickly
* Competence in managing projects and tasks involving a variety of services and complex workflows
* Proven competence in project planning, resource and risk management
* Knowledge of industry standards and current trends
* Friendly and credible personality who inspires trust in clients and partners
* Solution‑oriented
* Good commercial acumen and proven customer‑centric approach
* Flexibility and a positive, ‘can‑do’ approach
* Ability to handle pressure when delivering high volumes and to tight deadlines
* Excellent communication and interpersonal skills
* Willingness to be a team player and conscientiousness in promoting the growth and awareness of THG Fluently within THG
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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