French Speaking Customer Service Advisor
Role Purpose
To support UK and overseas business customers in their requirements, enquiries and discrepancies. To assist customers in a manner that delivers a world class customer experience.
Responsibilities
* Speaking with UK and overseas business customers regarding product requirements
* Gathering information from customers to ensure the best solution and product is sourced
* Defining to each business customer the manufacturing process and lead time and commiting to SLA’s
* Underataking rigorous daily order management to ensure smooth processing to meet commited deadlines for each customer
* Constantly updating each customer on progress to achieve the 100% customer service satisfaction
* Developing excellent relationships with all customers, gathering as much information about their business in-order to improve experience and Identify the key satisfaction drivers for your customers
* Develop productive internal relationships within your team, internal departments, Field Sales, management and Directors.
* Focus on developing a strong product knowledge to be able to engage more with customers as well as designers
* Using a variety of IT systems including MS office, word, excel, outlook, internet, bespoke databases etc.
* Skills Required
Languages of value are: English, French
Professional customer service career history
Educated to degree level
Strong IT skills