Monday - Friday 35 hours per week £13.00 per hour Check your local transport links here: Plan Your Journey | Traveline - the destination you should input isPE2 6FY We are looking for a proactive, detail-oriented Administrator to join our Sodexo team. This is a fast-paced and varied role at the heart of our operations, providing vital support to both our internal teams and client-facing services. The successful candidate will take ownership of the client Helpdesk, streamline and manage internal administrative processes, and contribute to the seamless running of site operations. This is an excellent opportunity for someone who thrives on organisation, enjoys problem-solving, and is committed to delivering outstanding client service. What you'll do: Client & Helpdesk Management– Operate the client Helpdesk, resolve queries promptly, maintain strong client relationships, and oversee onboarding/exit processes. Operational Administration– Complete Sodexo bookwork, manage documentation, and coordinate site logistics such as room bookings and events. Health, Safety & Security– Undertake safety walks, report findings, and conduct security audits to ensure compliance with site protocols. Team & Training Support– Coordinate training activities, track progress, and support the EMT with client meetings, preparation, and follow-up. Reception & Front-of-House Duties– Provide a welcoming presence, greet visitors, and manage calls as required. Leadership & Continuity– Deputise for the Site Services Manager when needed and act as a central point of contact for both Sodexo and client teams. What you'll bring: Demonstrated experience in administration, facilities management, or client services. Exceptional organisation and time management with strong attention to detail. Excellent communication and interpersonal skills, with the ability to build positive relationships at all levels. Proven ability to prioritise, multitask, and adapt within a fast-paced environment. Confident user of Microsoft Office and familiar with Helpdesk systems. Awareness of health, safety, and security protocols (formal training desirable). What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and well-being support. An Employee Assistance Program to help with everyday issues or larger problems where you may need additional support, including legal and financial advice and support with work-related issues or personal issues such as bereavement. Access to a 24-hour virtual GP Service The Sodexo Discounts Scheme offers great deals 24/7 (also open to friends and family). Save for your future by becoming a member of the Mercer Aspire Pension Plan. Opportunities to enable colleagues to grow and succeed throughout their careers at Sodexo, including a variety of learning and development tools. Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit. Ready to be part of something greater? Apply today and start your journey with Sodexo! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.