Job overview
The post holder will be required to support the CAMHS team members by providing an effective range of medical records duties. The post holder will work as part of an established administrative team and will have excellent communication, interpersonal and organisational skills with a flexible approach to work and enjoy working as part of a team
Main duties of the job
Collate and maintain waiting lists having special regard to degree of urgency as per consultant/Operational co-ordinator directions. Booking of appointments and generating related correspondence. Referral Process: Monitor and record referrals daily in accordance to the Trust procedure.
Waiting list management via the timely posting of appointment opt-ins under the guidance of the Operational co-ordinator and regular monitoring and reporting of waiting times. Assist with the introduction of the PARIS electronic recording keeping system to the department and undertake duties related to this.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
General telephone duties including enquiries from parents, GPs, other professionals; agencies and departments. Opening and closing of patient case; organisation and maintenance of electronic case files on PARIS including the uploading of correspondence sequentially. Ensure case history records are tracked to and from medical records including the office systems and management of paper case note storage and retrieval. Photocopying and faxing duties. Liaison with other hospital departments and agencies. Work electronically with email and other computer systems and databases
Person specification
Education / Qualifications
Essential criteria
* Qualifications and experience to NVQ 2 Level
* GCSE level English or equivalent
* Computer literate
Desirable criteria
* ECDL
Experience
Essential criteria
* Clerical and administrative experience
* Reception experience
Desirable criteria
* Experience in a medical environment or a mental health setting
Knowledge
Essential criteria
* Conversant with administrative and clerical practice
Desirable criteria
* NCRS/ PARIS systems knowledge
* Knowledge of working in an NHS Trust
* Knowledge of services for children and families
Skills and Abilities
Essential criteria
* Good communication skills
* Understanding of issues of confidentiality
* Good interpersonal skills
* Ability to work as a team and use own initiative
* Ability to prioritise
* Willingness to learn new skills
* Ability to deal with a wide range of people and professionals Good organisational skills
* Sensitive to the needs of children and families
📝 Application support - We recommend tailoring your application to each role you apply for, particularly your supporting information. This gives you the best chance of success. Your supporting information should clearly explain, with examples, how your skills and experience meet the essential and desirable criteria for the role.
We understand that some candidates may use AI tools to help prepare their application. This is not restricted, however, any AI support should only be used to enhance your own writing and must reflect your genuine skills and experience. You will be asked to talk about your application at interview. Applications that contain false or misleading information may be removed from the recruitment process.
We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.
🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the
📬 After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email
🔍 Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with. These include:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
🚀 Once Checks Are Complete -
The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
📣 Additional Information -
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.
Please note:
* We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
* We may close this vacancy early if we receive a high volume of applications. If you have a disability or long‑term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.
If you have problems applying, contact
Address
Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone
01617163181