Customer Team Leader
Location: 2-6 Selsmore Road, Hayling Island, PO11 9LB
Pay: £14.48 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: A mix of opening, closing, and mid‑day shifts, including Monday, Thursday, Friday, Saturday or Sunday shifts. We will discuss availability during the interview.
You must be aged 18+ to authorise age‑related sales.
As a Customer Team Leader, you'll manage a small team in a fast‑paced Co‑op store, leading the day‑to‑day running of the store. Depending on your store this may involve working in the post office, bakery, supporting online services, or helping home‑delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Responsibilities
* Own the day‑to‑day running of the store and lead the team on your shift.
* Motivate, coach and support your team to deliver great service and efficient operations.
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
* Support store performance through merchandising, stock accuracy and HR processes.
* Champion Co‑op through community engagement and membership growth.
Qualifications
* Passion for people and leadership.
* The ability to work flexibly and lead by example.
* Skills in retail, merchandising or team management (experience not essential).
Benefits
* Full training and career development resources.
* 30% discount on Co‑op products in store.
* Flexible access to pay as you earn it.
* Up to 10% pension contributions.
* 36 days of holiday (pro‑rata, including bank holidays).
* 24/7 access to GP appointments and colleague support programme.
* Market‑leading policies to help you through life's big moments.
EEO Statement
* We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies.
* We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
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