Job Description
We're Signature Pharmacy. We're an online pharmacy that offers on-demand private prescriptions to patients around the country. We work with insurance companies, private GPs and telemedicine providers across the country.
Our goal at Signature Pharmacy is to provide an outstanding customer experience and our customers are our patients as well as the clinics we work with too.
What we're looking for:
We're looking for someone who understands that good customer service includes every touch point the customer has with the pharmacy. This includes their journey through our order management system; their experience with our CRM system, the communication they receive from the pharmacy and the presentation of their medication at their doorstep.
* Must have experience leading a customer service team
* Experience building customer service protocols and SOPs
* Must be able to think about and implement better solutions to manage regular problems
* Looking through poor reviews and coming up with solutions to improve the fundamental issues
* Experience working with omnichannel customer support solutions
* Experience within healthcare preferred but not essential
* Commercially driven
* Champion a customer-first mindset across the organisation.
Skills and Skills:
* Previous expereince of at least 3 years within customer service
* Fluent in English
* Punctuality
* Team leadership
* IT literacy and good at learning new software
* We use intercom as our CRM system - previous experience preferred
If you are looking to work at a start up that is scaling 2-3x year of year this is the right job for you!