**Head of Projects & Improvement (Customer Service)** **Location:** Glasgow / Prenton (Hybrid working where applicable) £66,000 - £82,500 pa + annual bonus (up to 20%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.We’re looking for a Head of Projects & Improvement to lead transformation and continuous improvement across our Customer Service Directorate. This is a senior leadership role with responsibility for shaping and delivering a programme of change — improving processes, strengthening governance, embedding sustainable ways of working, and progressing future technology solutions. The role will establish and lead improvement squads to identify gaps, drive efficiencies and improve customer and operational performance, owning initiatives endYou will standardise ways of working across Customer Service, champion innovation and future technology solutions, and ensure skills and training frameworks support sustainable change. level experience delivering strategic change and improvement in complex organisations, with the ability to influence and collaborate confidently at executive level across ScottishPower and the Iberdrola Group. Commercially astute and comfortable balancing value, risk and industry complexity, you’ll also be passionate about developing others—coaching and mentoring teams to build capability and drive sustained performance improvement. As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
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