Job overview
The post holder will be responsible for providing efficient and high-quality clerical support to Your Life line 24/7 Palliative and End of Life team.
This service provides telephone triage and clinical visits to patient within the borough of Hillingdon. As the administrator you would support the service Monday to Friday between 8 am to 4pm.
The post holder will play an integral part of their team in order to maintain smooth running and operation of their service, working closely with the Team Lead and clinical staff.
The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members.
In addition, the post holder must possess good IT skills and be able to analyse and interpret data. They will be required to help maintain clinical database systems, and assist with clinical audits and information monitoring.
The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.
Part of the role will be assisting the Clinical Team Leader/Manager in his/her clerical and managerial duties. This will involve a high level of discretion and confidentiality as the post holder will come into contact with some sensitive patient and staff data and information.
Main duties of the job
YLL is a Palliative care service that delivers 24 hours a day care to community patient. This is a small team of 11 nurses, 2 HCA's and a team lead.
You will work alongside another Administrator within YLL 24/7 and the Administrator of the Specialist Palliative care team providing administrative support.
Triage and Admin will Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.
the role of the Admin is vital in supporting the service and clinicians on shift.
No shifts are the same with call volumes and administrative tasks which gives variety to this unique role within palliative care.
Working for our organisation
We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high quality healthcare and personal support.
CNWL staff are expected to carry out the trust values below::
•Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
•Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
•Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.
•Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
Our strategic objectives
Our vision and values are underpinned by our strategic objectives
Detailed job description and main responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
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