Job overview
We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
An exciting opportunity has arisen for a Service Manager for Chronic Cares, Unplanned Care Division.
We are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.
You will display outstanding management skills and be able to demonstrate excellent communication skills. Be proactive and have the ability to motivate others, inspire ideas and foster supportive diverse teams.
The post holder will be able to display effective problem solving and decision-making skills in a pressured environment. You will be also expected to have a positive mindset to motivate and drive your teams forward with inspiration, and be committed to developing others whilst focusing on your own personal development.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Assist the Head of Operations in meeting the Trust’s strategic and operational agenda.
Oversee day to day service management issues, liaising with departments and multi- disciplinary teams as required.
Deputise for the Head of Operations as required. The role requires an individual with a relevant professional qualification and experience in the management of people and services.
Promote the service and manage partnership relations with stakeholders working with other Service and Operational Managers.
Plan and oversee the implementation of the service improvement and delivery of service performance across all domains.
Ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all relevant stakeholder groups.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Essential criteria
* University Degree of Equivalent experience
* Management qualification or equivalent experience
Desirable criteria
* Evidence of continuing development
Previous Experience
Essential criteria
* Staff management, including sickness absence, appraisals and performance
* Team working
* Project work
Desirable criteria
* NHS experience
* Financial and activity management
* Close working with senior managers and/or clinicians
Skills
Essential criteria
* Excellent communication and presentation skills
* Excellent verbal/written and interpersonal skills.
* Practical and creative approach to problem solving.
* Ability to resolve conflicts
* Ability to work on own initiative and as part of a team.
* Ability to meet deadlines and manage varied workload.
* Understand and practice confidentiality, tact and diplomacy.
Knowledge
Essential criteria
* IT includes Microsoft Word, Excel, Access, Outlook, Performance and Change Management
Desirable criteria
* Current NHS issues
* Budget setting
* PAS or similar patient access system
Other Requirements
Essential criteria
* Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning
* Role model our Trust values every day
* Ability to travel easily between sites.