Job Title: Property Manager
Location: Harlow
Brand: Leaders
Salary: Up to £28,040 OTE inclusive of commission
Hours: Monday to Friday, 9am to 5:30pm
About Leaders:
Leaders, part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Harlow. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.
Key Responsibilities:
* Provide excellent telephone and written communication throughout the tenancy
* Accept and understand tenants' maintenance requirements, providing triage to resolve issues
* If unresolved, communicate with the landlord with a solution and arrange works with contractors
* Update all parties regularly via phone, email, or text, and log notes
* Make regular 'well-being' calls to landlords
* Coordinate with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress
* Ensure all properties meet mandatory compliance and legislation, following company procedures if not
* Work with Property Inventory Clerks to ensure inspections are completed and landlords and tenants are informed
* Contact managed landlords and tenants two weeks prior to vacation to explain check-out procedures and timelines
* Handle non-managed deposits under the No Deposit Scheme
* Follow the check-out process and communicate via the Depositary site
* Collaborate with team leaders, heads of centres, and branch networks to understand reasons for lost units
* Maintain high communication levels with internal and external customers
What We Are Looking For:
* Excellent written and verbal communication skills
* Professional telephone manner
* Strong organizational, time management, and attention to detail skills
* Full UK Driving License required
What We Offer:
* Opportunities for career growth and advancement within the company
* Market-leading training and professional development
* Access to a diverse property portfolio
* Supportive, collaborative team environment
Benefits:
* Competitive salary and incentives
* Quarterly and annual awards
* Salary sacrifice pension scheme
* Generous holiday allowance, increasing with service
* Excellent parental leave and new fertility policy
* Staff discounts
LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.
LRG does not engage recruitment agencies for hiring. All jobs are managed internally. Unsolicited CVs or candidate referrals from agencies will not be considered.
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