Salary: £45,000 - 55,000 per year Requirements: We need an experienced Business Analyst with a broad understanding of technology and a strong appreciation of CRM. We are looking for someone with strong experience as a BA, ideally with CRM knowledge. We need a strong understanding of technology overall, with a willingness to build on technical experience. We are looking for a confident communicator with a collaborative working style. We need a proven BA with good character who can challenge integration partners and hold them accountable. We are seeking someone with a strong all-round CRM appetite. Relevant experience working with business stakeholders, product owners, and delivery teams is essential. Responsibilities: We work closely with business stakeholders, product owners, and delivery teams to understand requirements and analyse processes. We translate business needs into clear, actionable outcomes. We help shape and deliver change across systems, processes, and customer experiences. We act as a strong link between the business and technical delivery teams. We assess business needs and challenge integration partners where required. We own technical CRM delivery across projects and operations. We translate business workflows into CRM configuration. We produce and review technical design documentation. We support system integrations, data quality, and automation testing. We work with internal IT teams, third-party suppliers, and cyber security stakeholders. Technologies: CRM Support Security More: We are seeking an experienced Technical Business Analyst to help shape and deliver change across our business. In this role, we work closely with stakeholders and delivery teams to improve systems, processes, and customer experiences, ensuring our solutions align with business goals and deliver real value. We offer the opportunity to play a key role in technical CRM delivery and act as an important bridge between the business and our technical environment. last updated 20 week of 2026