Join Barclays as a Specialist Support Analyst, where you'll provide exceptional customer service while resolving complex customer needs and requests. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.
This role can only be performed from our Radbroke site.
To be successful as a Specialist Support Analyst, you should have experience with:
* Customer Service experience is essential.
* Ability to work with multiple teams.
* Strong communication skills.
* Computer literacy.
Additional valued skills include:
* Previous banking experience.
* Call centre experience.
* Ability to manage multiple inquiries, tasks, and priorities.
You may be assessed on key skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills.
This position is based in Radbroke, Knutsford.
Purpose of the role
To provide exceptional customer service while resolving complex customer needs and requests.
Accountabilities
* Providing customer service through various channels including chat, email, and phone.
* Resolving complex customer needs with personalized solutions.
* Collaborating across teams to align customer care processes.
* Identifying areas for improvement and providing feedback and coaching.
* Developing and implementing customer care procedures to mitigate risks.
* Resolving inquiries related to bank products and services.
* Developing reports on customer care performance for internal stakeholders.
* Implementing industry best practices to improve efficiency and effectiveness.
Analyst Expectations
* Meeting stakeholder and customer needs through advice and support.
* Performing activities to high standards impacting the role and others.
* Managing specific processes within the team.
* Leading and supporting team development if applicable.
* Managing own workload and participating in broader projects.
* Collaborating with related teams and ensuring work quality.
* Providing expert advice and managing risks in your area.
* Building understanding of how teams contribute to broader objectives.
* Developing expertise and judgment based on experience.
* Communicating sensitive information effectively.
* Building relationships to address customer needs.
All colleagues are expected to demonstrate the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset: Empower, Challenge, Drive.
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