We are looking for a passionate Casual Guest Experience Expert to join our amazing team at London Marriott Hotel Kensington.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At you.
The impact you’ll make.
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
Perks you deserve.
1. Personal coaching to support you in your day-to-day job and development and training opportunities.
2. Special discounted room rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
3. 50% discount on Food & Beverage when dining in the hotel.
4. Start with 28 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary!
5. Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
6. ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
7. Complimentary staff uniform dry cleaning - we do like to make an impression
8. Complimentary meals on duty.
What you’ll do
9. Process guest check-ins, assigning rooms and activating room keys.
10. Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
11. Answer, respond to and process all guest calls, messages, questions or concerns.
12. Give guests information and directions regarding property and local areas of interest.
13. Process check-outs and resolving any disputed charges.
14. Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
15. Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
What we’re looking for
16. A warm, people-oriented demeanor
17. A team-first attitude
18. Positive outlook and outgoing personality
19. Flexibility, problem-solving skills, and multi-tasking ability
20. The ability to stand, sit or walk for extended periods of time across a work shift.
LONDON MARRIOTT KENSINGTON
At the 4-star London Marriott Hotel Kensington, ideally located near London’s best-known landmarks, we stand out from the crowd. We relentlessly pursue our craft. We support one another, strive for excellence and advance our expertise. We are versatile. Situated within a soaring, seven-story atrium, we are empowered to stay in control and soar above it all.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.