In our continuous journey of growth and innovation at Cunard & P&O Cruises, we are seeking a Compliance Consultant to bring fresh insights and expertise to our P&O Cruises Onboard Revenue & Product department. The Compliance Consultant is a critical member of the Shore Experience team, working across both brands to actively manage compliance in all areas of the Shorex business, including supplier management, product development, operational delivery, invoicing, and sustainability. The Shorex business is complex, working with a global supply base of over 200 suppliers to deliver a programme of over 4000 unique experiences. It is essential to achieve compliance through active management of processes, specifications, and regulations, continuously improving to maximize resources, reduce business risk, and gain guest trust. This pivotal role will involve: Leading the management of the destination assurance system and process across the business, coordinating reviews, supplier assessments, and operator contracts. Fully supporting the product development and demand planning cycle, coordinating contract extension deadlines, and managing information requests with suppliers. Ensuring required levels of insurance are in place through active supplier management and collaboration with Carnival Corp. Identifying defects, preparing and presenting business cases for exemptions, including risk levels, legal implications, and impact on guest experience. Ensuring financial compliance through active management of all Shorex invoicing, including coding failed records, credit memos, and self-service invoices in Markview (Accounts Payable system). Prioritizing supplier assessments aligned with product delivery dates. Working with suppliers to successfully implement destination assurance across the Shorex programme. Supporting the Destination team in the procurement process and contracting of tour operators worldwide. Assisting onboard team members with troubleshooting tour settlement issues. Collaborating with the product team, procurement, and partners to overcome challenges, escalate issues when necessary, and ensure smooth operations. This role is positioned at CUK10 level within our organization and is available on a full-time 12-month fixed-term basis. We offer hybrid work, including up to two days from home. Key requirements include: Understanding of workplace policies and procedures Familiarity with team collaboration tools and techniques Strong time management and organizational skills Reliable and consistent attendance, punctuality, and ability to meet deadlines Effective collaboration skills and team-oriented mindset Professionalism in all interactions and tasks Application Guidance: We value diversity and encourage applications from candidates with varied experiences, whether or not you meet every listed requirement. If you're passionate about Compliance and eager to grow, we want to hear from you. Cunard & P&O Cruises are leaders in the holiday sector, dedicated to delivering unforgettable holiday happiness. Our success is rooted in diverse talents and perspectives, fostering an inclusive environment where everyone can thrive. Working with us means more than just a role in Onboard Revenue & Product. It's about being part of a team that values well-being and personal growth. Here's what we offer: Employee Discounted Cruising plus Friends and Family offers Minimum 25 days leave, bank holiday allowance, and holiday trading scheme Recognition schemes with prizes and awards Regular office events, live entertainment, lifestyle events, and charity fundraisers Extensive learning and development opportunities Employee-led networks, Employee Assistance, and Wellbeing programmes Company-paid Health Cash Plan and digital GP access Life Assurance, parental and adoption leave Employee Shares Plan, Electric Car, and Cycle to Work schemes Onsite restaurant, discounts portal, and contributory pension scheme A welcoming environment to help you settle in Applications may close earlier than advertised due to high demand. Don't miss this opportunity—apply today and start your journey with us.
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