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Client:
Fortune Brands Innovations
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
fcd1c5e863db
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
We currently have an exciting opportunity to join us as a Customer Service Representative – Sales within our growing Customer Service Team.
Customer Service is vital to our business; this is a strategic role where you will be set objectives to ensure our customers receive an exceptional journey. The team provides technical information and ensures customer needs are met, whether in or out of warranty, via email, telephone, and live chat.
Responsibilities include:
* Providing technical support and identifying products/services required.
* Offering sales solutions via live chat, email, and phone.
* Handling high volumes of contacts within compliance standards.
* Updating customer records per GDPR regulations.
* Escalating issues appropriately and timely.
* Supporting achievement of sales targets.
Ideal candidate qualities:
* Customer-focused, with a proven track record in a customer-facing environment.
* Experience in achieving sales through service.
* Excellent written responses within quality frameworks.
* Strong technical and communication skills.
* Ability to read and handle difficult situations.
* Decisiveness, teamwork, patience, and resilience.
* Motivated, ambitious, and adaptable.
Additional requirements:
* Support safety initiatives and report incidents.
* Adapt to new activities and solve problems proactively.
Colleagues say you are:
Ideas and solutions-oriented, excellent communicator, organized, detail-focused.
Our values include:
* Active learning, collaboration, planning, and alignment.
Why work for us:
We reward contributions beyond results, have a pay-for-performance culture, and value teamwork and continuous growth.
Benefits include:
* 33 days holiday, Employee Assistance, Life Assurance, Health & Wellbeing, Pension, Rewards, Referral, Free Parking, Eye Care, Recognition.
Hiring process:
* Initial contact, site visit, interview preparation, and onboarding details provided.
* If no response within 4 weeks, application is considered unsuccessful.
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