PS Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Call Centre Advisor to join their team based in Norwich on a full-time, permanent basis. Role Summary: * Join a busy parts call centre team, providing exceptional customer service by efficiently handling parts enquiries, promoting related products, and supporting internal sales promotions. Key Responsibilities: * Answer incoming calls promptly (within 6 rings). * Identify customer needs using parts catalogues and stock systems. * Upsell relevant parts and accessories. * Handle all transactions courteously and professionally. * Maintain accurate system data and follow pricing/discount policies. * Assist with returns, stock control, and promotional campaigns. * Ensure customer satisfaction and retention through excellent service. Objectives: * Maximise profitability through effective upselling. * Follow procedures for parts ordering, returns, and authorisations. * Maintain accurate stock and supplier records. * Control costs by adhering to internal ordering and stock usage policies. Person Specification: * Professional appearance (uniform provided). * Strong communication and telephone skills. * Basic understanding of vehicle parts and terminology. * IT literate – training provided. * Customer-focused with ability to handle complaints. * Sales experience desirable (training offered). * Accurate record keeping and payment handling. If this is a role you are interested in, please apply online ensuring your CV is up to date