Customer Support Executive
Location: St Ives
Employment Type: 8.30-5, Monday-Friday (On site)
About the Role
We are looking for a dedicated Customer Support Executive to deliver exceptional service and seamless customer experiences. In this role, you will manage customer inquiries from start to resolution, ensuring professionalism, empathy, and efficiency in every interaction. You'll collaborate with internal teams to solve problems proactively and build long-term relationships with our customers.
Key Responsibilities
Own and resolve customer issues end-to-end with a focus on quality and satisfaction.
Demonstrate empathy, active listening, and emotional intelligence in all interactions.
Anticipate customer needs and provide tailored solutions.
Collaborate cross-functionally to improve processes and remove friction.
Maintain accurate records and escalate complex issues when needed.
Prioritise tasks effectively to meet service levels and customer expectations.
What We're Looking For
A customer-obsessed mindset with a passion for delivering outstanding service.
Strong problem-solving skills and the ability to stay calm under pressure.
Excellent communication skills, both written and verbal, with a keen eye for detail.
Experience using CRM systems (e.g., Salesforce, SAP) and Microsoft Office.
Resilience, adaptability, and a positive, can-do attitude.
Team player who thrives in a collaborative environment.
Why Apply?
Opportunity to grow within a customer-centric organisation.
Work in a supportive team that values collaboration and continuous improvement.
Onsite Gym
Onsite Restaurant
Benefits platform where you can tailor your benefits to suit you
Discounted products
If you're passionate about helping others and thrive in a fast-paced environment, we'd love to hear from you!
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
INDEEDCOMM
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