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Overview
Here at XPO, we are seeking enthusiastic Customer Service professionals to join our team. We operate within a multinational, people-focused transport company.
Position Details
We are looking for a Customer Service Accounts Advisor based in Leigh. You will be part of our frontline team, serving as the first point of contact for our customers, providing advice, service, and tailored solutions.
Salary, Benefits, and Perks
Salary: up to £24,000 per annum. Benefits include 25 days holiday (plus bank holidays), with options to purchase additional days, high street discounts, cycle-to-work scheme, workplace pension, and more.
Daily Responsibilities
1. Collaborate with the operations team to meet customer commitments and expectations.
2. Prioritize tasks, manage queries, chase deliveries, and resolve issues.
3. Keep customers informed about all relevant business areas.
4. Build and maintain relationships with customers and internal teams.
Qualifications and Skills
* Proficient with computers and able to navigate multiple systems.
* Positive attitude focused on customer and colleague satisfaction.
* Excellent written and verbal communication skills, adaptable approach.
* Friendly, confident, and empathetic demeanor.
About XPO
XPO is a leading provider of innovative solutions to major companies worldwide, helping manage goods efficiently through advanced technology and services. Our strength lies in our diverse, energetic, and talented global team.
Additional Information
This description outlines the general nature and level of work performed. It is not exhaustive, and employees may be asked to perform other duties as needed. Review XPO's candidate privacy statement here.
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