Lorien Milton Keynes, England, United Kingdom
Lorien Milton Keynes, England, United Kingdom
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Infrastructure Engineer - Remote / Milton Keynes - Outside IR35
This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premise and cloud infrastructure. Specifically, working within IT infrastructure support, providing support for Cloud and Data Centre infrastructure by drawing upon their wealth of practical and technical experience. The role will be expected to work within a fast-pace environment, support the business Worldwide.
Key Responsibilities
* Develop strong relationships with the Business Units
* Respond to the Business Units’ requirements as appropriate
* Support the business units with their use of the IT systems
* Behave with all clients (both internal and external) fairly and ethically with excellent customer service
* Take ownership of issues and provide updates to users on outstanding issues.
* Ensure up to date records are maintained at all times on the Group and Company systems
* Interpret instructions and issues arising, and then implement actions according to policies and procedures
* Providing escalation support to the Group IT Service Desk
* Ensuring all changes to production services are subject to change control
* Producing and update documentation to improve the efficiency and effectiveness of systems
* Conducting root cause analysis following unplanned disruptions to improve system availability
* Conduct Problem Management of repeat incidents affecting business services
* Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues
* Strong analytical, problem solving and decision making skills
Skills and Attributes
* Extensive experience working with Intune, relating to Autopilot, Configuration Profiles, Apps
* Extensive experience working with SCCM, Software Updates and application packaging.
* Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles.
* Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems.
* Extensive experience working with Windows desktop, including all levels of troubleshooting.
* Extensive experience working with cloud, server, desktop, network and telephony providers.
* Good knowledge of PowerShell and Tanium.
* Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting.
* Demonstrate examples of similar successful positions in the past.
* Be highly collaborative with the current team, management structure and business leaders.
* Demonstrate a very high level of customer service and empathy to the customer issues.
* Worked in the insurance or financial services sector previously.
* Demonstrate a ‘Can-Do’ attitude.
* Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual.
Please apply!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Insurance
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