Job Title: Service Advisor
Location: Toyota Croydon
Salary: £29,000 - £30,000 (dependent on experience) basic + OTE up to £48,000 per annum
Hours: Monday to Friday: 08:00 – 18:00, 1 in 3 Saturdays: 08:00 – 13:00 (paid at overtime)
Job Type: Full-time, Permanent
Company Benefits Included
Drive Customer Excellence – Join the Toyota Croydon Aftersales Team
Are you a people-oriented professional with experience in vehicle servicing or customer support? We’re growing our team at Toyota Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.
What You’ll Do:
Engage with customers in person and over the phone to discuss their service and MOT needs
Book appointments from the lead qualification team
Recommend suitable maintenance and repair solutions based on customer needs and budget
Clearly explain work required, associated costs, and timeframes
Maintain regular contact with customers and keep them informed on progress
Provide a professional, honest, and transparent aftersales experience
Upsell additional services and plans where appropriate
Meet individual and team targets across upsells and customer satisfaction
Cover Lexus site as needed
What We’re Looking For:
Experience as a Service Advisor at a main dealer or independent garage
Excellent communication and interpersonal skills
Sales-driven mindset with a strong focus on customer satisfaction
Organised, professional, and calm under pressure
Able to work efficiently in a fast-paced environment
A full UK driving licence is essential
Why Join Jemca?
At Toyota Croydon, part of Jemca Car Group, you’ll be joining a customer-focused team within one of the UK’s most established Toyota and Lexus dealership groups. With ongoing support, internal development, and strong brand backing, this is a workplace where you can truly thrive.
Your Benefits:
Earnings & Progression:
£29,000 - £30,000 (dependent on experience) basic salary + OTE up to £48,000 per annum
Uncapped upsell commission
Team bonus scheme
Career development across 11 Toyota and Lexus dealerships
Full manufacturer training and support
Car & Lifestyle Perks:
Vehicle Purchase & Servicing Discounts – For you and your family
Perkbox Membership – Access major retailer discounts, wellness tools & monthly treats
Health & Wellbeing:
Virtual GP – 24/7 health consultations and mental wellbeing support
Life Assurance & Long-Term Illness Cover
Free Eye Tests at Specsavers
Work-Life Balance & Recognition:
6 Weeks Annual Leave (rising with service)
Holiday Carry-Over Option
Long Service Awards & Bonuses (up to £1,500)
Celebration Gifts – Birthdays, weddings, new arrivals
Financial & Retirement Planning:
Aviva Pension Scheme with employer contributions
Employee Assistance Programme – 24/7 support for health, finance, legal, and emotional matters
About Us:
Jemca Car Group is a leading UK Toyota and Lexus retailer, operating across 11 locations with over 500 employees. We’re known for delivering outstanding service, embracing innovation, and putting employee development at the heart of everything we do.
As a Service Advisor at Toyota Croydon, you’ll help ensure every customer feels supported and informed, while building a rewarding long-term career with one of the industry’s most reputable names.
What’s Next?
If you’re ready to take the next step in your aftersales career and thrive in a fast-moving, customer-driven environment – we want to hear from you.
Apply now and become our next Service Advisor at Toyota Croydon.
Reference: RPOALL
Consultant: Chanté Budhoo