Job Overview
To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.
Previous applicants need not re-apply
Main duties of the job
Reception and documentation of patients attending the Emergency department using the hospital computer system.
Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.
Checking clinical coding on prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.
Communicate effectively and sensitively to distressed patients and relatives.
Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.
Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust
General admin duties e.g. filing, dealing with telephone enquiries, scanning etc
Working for our organisation
You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.
You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.
We are looking for staff with commitment to quality and care and working together for patients
Detailed Job Description And Main Responsibilities
For further details please see the attached job description and person specification attached to this advert.
Person specification
Qualifications
Essential criteria
ECDL/CLAIT or equivalent or SystmOne experience
Desirable criteria
IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
Experience
Essential criteria
Significant and recent reception/office experience in a health care setting
Experience and understanding of confidentiality policies and procedures
Experience of working shifts with a flexible approach to work
Previous work in a pressurised environment
Experience in dealing with distressed patients and relatives
Experience in working in a multi-disciplinary team
General office experience e.g. filing, telephone enquiries, scanning systems etc
Understanding the importance of data quality
Desirable criteria
Previous Emergency Department experience
Understanding appointment systems
Experience in working a 24/7 shift system, including nights