Responsibilities Container Readiness and Issue Resolution Follow up with customers to ensure containers are load ready. Identify and manage containers that are not load-ready, ensuring timely roll-over to the next available vessel. Proactively address issues preventing container readiness, such as missing or incomplete documentation (SI, DGD, customs, VGM) or blocks by authorities. Container Tracking Data Monitoring Regularly check Smart container data to track the status of undelivered containers. Identify delays and take corrective action to minimize disruptions. Customer Communication and Coordination Actively contact customers to confirm container delivery timelines. Collaborate with internal departments such as the Inland Deliver Team and Transshipment to ensure containers are delivered on time. Maintain open communication with customers to provide updates and resolve issues effectively. Proactive Problem Solving Investigate and resolve issues related to containers not arriving at the yard. Address blocks by authorities to facilitate the release and loading of containers. Suggest process improvements to enhance the efficiency of container readiness and tracking. Maintain accurate records and generate reports as needed to support logistics operations. Qualifications University degree or a similar qualification or experience in Liner Shipping or Logistics. A commitment to delivering excellent customer service. Good verbal and written communication skills. A team player with a sense of personal responsibility and accountability. The ability to work proactively in a structured, organized, and analytical manner. Capable of working systematically under pressure. Ability to prioritize tasks and manage multiple tasks simultaneously, with a proven track record of several years in front-line Customer Service and/or Operations Strong analytical skills, with experience using data analysis tools to drive business decisions. Excellent organizational, communication, and problem-solving skills Proactive mindset with a problem-solving approach.