Why Join Us
Do you enjoy working on complex and complicated queries?
Are you a problem-solver who enjoys finding quick resolutions?
Do you enjoy working within a team?
Yes? Then we may have THE ideal role for you…
What You’ll Be Doing
Working as our Customer Support Scheduler (NIGHTS) on a permanent basis at our Redditch site. You’ll be working 40‑hours a week between 7pm – 7am including weekends on a rota basis, therefore, a degree of flexibility is required due to business requirements.
As the ‘go‑to person’ between our Helpdesk and Planning teams, you’ll manage multiple inboxes, answer queries promptly, and work with major clients to produce MI (Management Information) reports that capture all data and report faults from serious to minor incidents such as fire or hot‑water issues.
You will use great time‑management, organisational and prioritisation skills. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under pressure and keen eye for detail, you will rise to the challenge. You’ll find it rewarding when you resolve major/minor incidents for the store/depots with the support of your team.
What We’re Looking For
We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills.
It doesn’t matter which industry or sector you have experience in; if you can multi‑task, escalates when required and love a challenge (and being challenged), then apply for this position today!
When You Join Us, You’ll Receive
* Salary: £25,853 per annum, plus £1.60 per hour night shift premium
* 4% bonus, subject to achievement of targets
* 25 days annual leave + Bank Holidays
* Group personal pension scheme of matched contributions between 5% and 6%
* Life Assurance
* Funded Training Sponsorship Scheme
* Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Requisition ID
2025-7917
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