As Care and Support Team Leader, your role will be to provide a responsive, respectful, reliable, and resourceful care and support service to vulnerable older people within an extra care service. This includes providing support, care, and activities to customers, involving family, carers, and other agencies to meet their changing needs.
You will also be supervising care staff through observation and discussion to competently undertake care and support activities in a dignified and compassionate manner. You will ensure that the quality of care and support is appropriate to all needs of the individuals including working on shift with staff. You will be auditing, observing, and assessing competence and compliance of individuals and systems and ensure good quality assurance.
Key Responsibilities
• To deliver a respectful, responsive, reliable & resourceful service to residents, their families and other stakeholders at all times
• To lead day to day activity of care staff, ensuring that the quality of care is appropriate to the needs of individuals (physical, social, cultural, mental and emotional) and that needs assessments, care plans and risk assessments are followed working within organisation policies and procedures
• To ensure that care staff are inducted and work to agreed care plans regarding individual residents in line with relevant policies and procedures and CQC standards are met
• Ensure that a stimulating, welc...