3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000
Company
I'm partnered with a leading Managed Service Provider (MSP) based in Sheffield, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially.
Role
As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment.
Responsibilities
1. Manage and resolve escalated technical issues from clients in a timely and efficient manner.
2. Collaborate with 1st and 2nd line support teams to ensure a seamless support experience for clients.
3. Participate in the planning, implementation, and maintenance of IT projects.
4. Provide expertise in areas such as server administration, network troubleshooting, and system optimization.
5. Proactively identify and address potential issues to prevent ...