Service Advisor – Front Desk (HGV & Car Workshop) Location: Buckingham, MK18 1DR Salary: £27,000 – £35,000 per annum (DOE) Hours: Monday–Friday, 8:00am–5:00pm (30-minute lunch) Job Type: Full-time, Permanent Overview We are seeking a proactive and customer-focused Service Advisor to join our front desk team within our busy HGV and car workshop. This is a fast-paced, varied role supporting customers, technicians, and the wider service department. Previous experience within the automotive sector (HGV or car) is strongly preferred. Key Responsibilities Book customer vehicles into the workshop and create accurate job cards. Answer incoming calls and handle customer enquiries professionally. Manage the breakdown line, logging details and raising immediate job cards. Book M.O.T appointments and process customer payments. Provide regular updates to customers regarding the progress of their vehicle. Request purchase order numbers and ensure all documentation is accurately recorded. Scan and process MOT paperwork in line with compliance requirements. File job cards and maintain organised service records. Work closely with technicians and service managers to support workshop efficiency. Required Experience & Skills Automotive industry experience (HGV or car): minimum 3 years preferred Strong customer service skills with a confident and professional telephone manner. Ability to multita...