In this role, you'll ensure efficient planning and allocation of PPM tasks utilising the Mitie CAFM system and scheduling tools. Our goals include maximising route utilization for skilled engineers to meet daily PPM SLAs. We proactively identify risk areas, comply with Mitie policies, attach PPM certifications, collaborate closely with teams, escalate issues, and maintain professional standards. Health and safety compliance is paramount, and we strive to meet client expectations and KPIs.
Skills & Behaviours
* Reliable with excellent verbal reasoning skills and the ability to get along with others
* Experience in daily interaction and workload management of field engineers
* Coordination and planning skills with excellent organisational abilities and workload prioritisation
* Effective professional communication skills, both verbal and written, across all business levels and external parties
* Customer care skills, capable of delivering results and meeting customer expectations
* Commercial awareness with a focus on high quality and cost control
* Self-motivated, tenacious, result-oriented, with a positive outlook
* Ability to remain calm under pressure
Qualifications & Experience
* Understanding of supply chain and basic planning processes (order, production, delivery)
* Intermediate proficiency in Microsoft Excel
* Knowledge of Maximo or similar CAFM systems
* Knowledge of Click or similar scheduling/planning tools
* Relevant planning experience using business in-house systems and Microsoft packages
* Knowledge of the hard services and facilities management sectors is desirable
* Educated to A Level standard or equivalent; business-related qualifications are desirable
Health and Safety Responsibilities
* Follow group and company policies and procedures at all times
* Report any deficiencies in systems, work, or equipment that may impact service delivery or pose safety or environmental risks
* Use all work equipment and PPE properly, following training
* Report issues or training needs to your line manager or via the incident reporting system
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