Job Description
Customer Service Advisor needed in Winchester area.
We are working with a Car Dealership in the Winchester area of Hampshire who are actively looking for a Customer Service Advisor to join there friendly team. Strong telephone skills needed.
No Automotive experience necessary. Strong Customer Service and telephone skills background essential!
Job Role – Motor Vehicle Customer Service Advisor
Salary – around £24,000 basic plus bonus
Hours – Mon to Fri 8am to 6pm plus 1 in 3 Saturdays 8am to 1pm
Customer Service Advisor Duties include:
1. Making outbound calls to customers to book there vehicles in for Service
2. Covering the Service desk as and when required ensuring customers are aware of service and repair work required to their vehicles in a professional manner
3. Advise on estimated costs of repairs and work to be undertaken
4. Sell additional products as appropriate to customers’ needs
5. Advise on timescales and collection arrangements
6. Produce job cards on in-house computer system
7. Update customer and vehicle records
8. Document all warranty work in accordance with manufacturer policy
9. Preparation and completion of invoices
For this Customer Service Advisor position you will have:
10. Excellent telephone manner
11. Previous experience within Customer Service is essential
12. Enthusiastic and passionate about the motor trade
13. Full driving licence
14. Excellent communication skills
15. Excellent Customer Service skills
As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.