Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k
Cyber Security service provider is seeking a Senior Customer Success Manager with a background in technology, cyber, or digital operations to join their growing team. The role involves cultivating strong relationships and guiding customers through their journey.
This position is part of the Service Management team, focusing on client onboarding, service delivery, and process improvement. It offers the opportunity to work alongside technology experts in a collaborative environment that values innovation. If you are a creative thinker who enjoys teamwork, we encourage you to apply.
Responsibilities:
* Manage customer onboarding, service availability, and delivery
* Measure and improve service operations
* Engage customers regularly to assess needs and address adoption barriers
* Monitor customer health to anticipate needs and identify trends
* Build stakeholder relationships to drive value and improve metrics
* Track and report on high-risk accounts and potential threats
* Collaborate with Account Managers on renewals
* Drive renewal rates through customer satisfaction and adoption
* Communicate new features aligned with customer goals
* Act as escalation point for service-impacting issues
Requirements:
* Reliable, hardworking, takes ownership, and works well independently or in a team
* Committed to continuous improvement and delivering value to customers
* Knowledge of service methodologies within IT or Technology
* Experience in MSSP, IT, Technology, or Cyber industry (highly desirable)
* Eligible for SC Clearance (British citizen or lived in the UK for 5+ years)
For more information or to apply, contact Catherine Burn at [emailprotected].
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