About Canterbury Cathedral
Canterbury Cathedral is the cathedral of the archbishop of Canterbury, the leader of the Church of England and symbolic leader of the worldwide Anglican Communion. Located in Canterbury, Kent, it is one of the oldest Christian structures in England and forms part of a World Heritage Site.
The Volunteer Experience Coordinator plays a key role in supporting, supervising, and developing the Cathedrals large team of volunteers. Acting as the primary point of contact for volunteer-related enquiries, this role focuses on building strong relationships, ensuring smooth rota management, maintaining compliance with training and safeguarding requirements, and helping volunteers deliver an outstanding Visitor Experience.
Hours of Work: Part-time 22.5hr pw/0.6 FTE (Thurs-Sat).
Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
PRINCIPAL TASKS
Volunteer Management & Support
- Build strong, supportive relationships with volunteers to foster engagement and retention.
- Advocate for the Cathedral, positively and proactively enforcing policies and procedures
- Ensure all volunteer behaviour follows the Cathedrals Code of Conduct and behaviour framework, challenging where this falls short.
- Actively drive efficiencies and continuously challenge established ways of working.
- Supporting the Volunteer Manager in recruitment and induction of new volunteers.
- Champion equality, diversity and inclusion across the Volunteer team.
Visitor Experience Volunteer Support and Coordination
- Conduct regular meetings with Visitor Experience volunteers to provide support, guidance, and feedback.
- Supervise volunteers during their shifts, ensuring they feel supported and confident in their roles.
- Monitor volunteer appearance and provide appropriate items such as sashes
- Create and manage rotas for tours, guiding, and general assisting to ensure full coverage throughout the year.
- Communicate timely updates regarding closures, events, tours, or operational changes.
- Coordinate with the Visitor Experience team to align volunteer support with visitor needs.
Training & Performance
- Assist in training new volunteers and supporting ongoing skills development, to ensure the consistent delivery of a high-quality visitor experience.
- Address concerns or performance issues where necessary.
- Maintain accurate records of all compliance training, including but not limited to, safeguarding, security, and health & safety
- Champion accessibility, taking an active part in ensuring the Cathedral is accessible to all and understanding all the options available to visitors and communicating these to Volunteers.
Administration & Support
- Process and manage volunteer travel expense claims.
- Utilise and promote the Cathedrals IT systems as appropriate to your role.
- Support troubleshooting and problem-solving for volunteer or operational issues.
- Maintain accurate volunteer records to support efficient communication and reporting.
Our recruiting Approach
As applications are received, interviews may take place prior to the advertised closing date.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We welcome applications from underrepresented groups.