Post Ref:
CC582
Please note: Priority may be given to internal applicants.
This is an exciting opportunity to join our Direct Payment and Monitoring team, which is part of our System and Finance service within Integrated Commissioning and Partnerships, at Calderdale Council. The team supports the Adults and Children's Social Care directorates and is responsible for ensuring that Direct Payments are set up for individuals that have been assessed via social care and want to manage their personal budget, and for monitoring that spend is appropriate and accounted for.
We are looking to recruit a professional, friendly, and customer-focused Direct Payments Support Officer to join our busy Direct Payment and Monitoring team. The Direct Payment Support Officer will work across multiple teams to support with the administration duties, including sending out letters and emails, contacting individuals and professionals, arranging and collecting information for meetings, minute taking, answering the duty phone, updating records and other tasks relating to individual Direct Payments.
The role will work closely with individuals in receipt of a Direct Payment, promoting and maintaining a customer-focussed, high-quality service, and ensuring all queries are dealt with in a timely and professional manner, and in line with Adult's and Children's policies and procedures.
The successful candidate will be able to demonstrate that they have Maths and English at Level 2 or equivalent, in addition to.
* The ability to work well with others and communicate effectively
* The ability to interpret and follow policies and procedures
* The ability to work to deadlines and able to organise their own workload unsupervised
* The ability to use IT packages, including standard Microsoft Office software.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 1st October 2025
Interview Date: week commencing 20th October 2025
We may utilise digital interview methods.
As part of our Vision (
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
Post Ref:
CC582
Please note: Priority may be given to internal applicants.
This is an exciting opportunity to join our Direct Payment and Monitoring team, which is part of our System and Finance service within Integrated Commissioning and Partnerships, at Calderdale Council. The team supports the Adults and Children's Social Care directorates and is responsible for ensuring that Direct Payments are set up for individuals that have been assessed via social care and want to manage their personal budget, and for monitoring that spend is appropriate and accounted for.
We are looking to recruit a professional, friendly, and customer-focused Direct Payments Support Officer to join our busy Direct Payment and Monitoring team. The Direct Payment Support Officer will work across multiple teams to support with the administration duties, including sending out letters and emails, contacting individuals and professionals, arranging and collecting information for meetings, minute taking, answering the duty phone, updating records and other tasks relating to individual Direct Payments.
The role will work closely with individuals in receipt of a Direct Payment, promoting and maintaining a customer-focussed, high-quality service, and ensuring all queries are dealt with in a timely and professional manner, and in line with Adult's and Children's policies and procedures.
The successful candidate will be able to demonstrate that they have Maths and English at Level 2 or equivalent, in addition to.
* The ability to work well with others and communicate effectively
* The ability to interpret and follow policies and procedures
* The ability to work to deadlines and able to organise their own workload unsupervised
* The ability to use IT packages, including standard Microsoft Office software.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 1st October 2025
Interview Date: week commencing 20th October 2025
We may utilise digital interview methods.
As part of our Vision (
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.