We're looking for a senior client leader to help define the future of our client relationships. If you're a commercially minded professional who thrives on growth, influence and building high-performing teams we'd love to hear from you.
Why join us
WorkNest, part of the Axiom GRC group, is scaling fast and this is a standout opportunity to help shape what comes next. Backed by deep expertise across Employment Law, HR, Health & Safety, Cybersecurity, ISO and Compliance, we blend pragmatic advice with cutting-edge technology to deliver real impact for our clients. With rapid UK and international growth, strengthened by acquisitions including Bulletproof, Pentest People, IMSM and Wirehouse, we're targeting £250m in revenue and sustained growth of over 25% CAGR. As Head of Client Management, you'll lead a high-performing team to drive retention, upsell and cross-sell, working closely with Product and Service Delivery to maximise client value. As a member of WorkNest's Senior Leadership Team, you'll influence commercial strategy, champion our culture and values, and shape the future of an established function in a progressive, high growth, acquisitive environment.
What We Offer
* Salary: £80,000 - £100,000 plus bonus per annum
* Great Benefits
* A supportive and inclusive work culture
What we're looking for
We're looking for a commercially minded, people focused leader to take full ownership of a retained client portfolio worth around £100m and drive a best-in-class retention and growth strategy. You'll lead, coach and inspire our Client Managers, empowering them to deliver exceptional renewals, upsell and cross-sell outcomes, while working in close partnership with Client Implementation, Service Delivery, Marketing and Product teams to ensure clients are fully engaged and realising maximum value from our consultancy and software solutions. Using data, insight and market awareness, you'll identify growth opportunities, manage risk and shape engagement strategies, while defining and tracking key performance metrics to inform senior leadership. You'll also play a critical role in resolving complex client issues with empathy and commercial judgement, shaping the client experience through loyalty and advocacy initiatives, and leading client management strategy across newly acquired businesses.
About you
You'll be an experienced senior leader or an established head of customer success and/or account management, ideally from a professional services environment with exposure to SaaS, and bring a strong track record of driving client growth while reducing churn. You will have good experience of building, leading and motivating high-performing teams, creating a culture of accountability, collaboration and continuous improvement. Commercially astute and analytically minded, you'll be comfortable shaping pricing strategies, navigating complex commercial discussions, and translating data and insight into clear, actionable plans. You will have good experience of successfully implementing scalable client segmentation models, driving CRM effectiveness, managing budgets with a balance of efficiency and growth, and supporting integration within acquisitive businesses. A natural communicator and influencer, you'll thrive in fast-paced environments, bringing innovative problem-solving to complex challenges, leading with a genuinely client-centric mindset. Above all, you'll be someone who values teamwork, champions our values, and inspires people to perform at their best in a supportive, ambitious and high-functioning environment.
Up for the challenge?
If you share our values of Integrity, Excellence, Teamwork and Inclusion, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post.
WorkNest is committed to creating a culture of Inclusion and ensuring that everyone – job applicants, clients, colleagues, and anyone else we deal with – is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent Team if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity.
See why WorkNest is a great place to work - Take a look at our WorkNest Culture video:
Closing date:13th March 2026. Please note: Applications will be reviewed on an ongoing basis. We may look to close the advert early, so please don't delay in submitting an application.
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