Job Description
We now have an exciting opportunity for an Implementations and Training Technician to join our team.
This key role involves a wide ranging remit but you will be primarily responsible for:
Client-Facing Implementation & On-Site Work
Conducting site visits (general, troubleshooting, installations, training; may include overnight stays)
Delivering software product demonstrations
Supporting the sales team at presentations and exhibitions through technical consultancy
Training Responsibilities
Delivering client training (remote and face-to-face)
Responding to training-related queries from clients and resellers
Project Planning & Stakeholder Management
Supporting the planning and implementation of projects, including scoping and resource allocation
Managing stakeholder expectations and maintaining communication throughout project lifecycles
Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery
Technical Implementation, Systems & Infrastructure Work
Testing software and systems to validate functionality and performance
Creating Gold Build images and managing system imaging processes
Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability
Deploying APIs and managing system integrations to support client solutions<...