The Company
Our client is a Bristol-based educational technology software business specialising in examination software and course management systems. The organisation partners with universities, examining bodies, and regulatory organisations worldwide to support the delivery and management of assessments and courses.
The Role
On behalf of our client, we are seeking a Customer Support Executive to join the customer support team. In this role you will ensure clients gain maximum value from the software, acting as a key point of contact for queries and guidance. There is also the opportunity to deliver both remote and face-to-face training to client users.
Responsibilities will include
1. Liaise with clients on a day-to-day basis, answering queries and helping them get the most from the software.
2. Act as a main point of contact between clients and developers, feeding back requests for software enhancements.
3. Inform clients about new and existing features.
4. Build, nurture, and maintain strong relationships with clients.
5. Work collaboratively with colleagues to ensure high levels of client satisfaction.