Your new company A forward‑thinking, tech‑enabled accountancy practice is continuing its ambitious expansion across the South, and with that growth comes the need for a commercially minded leader to shape and deliver a brand‑new service line. This firm is known for its modern culture, supportive senior leadership, and genuine investment in people. You'll be joining a collaborative environment where innovation, operational excellence and digital transformation sit right at the heart of their strategy. Your new role As Senior Business Service & System Manager, you'll take ownership of designing and implementing an efficient, scalable service model that supports a high‑volume digital reporting function.This is a strategic, hands‑on role where you will: Build streamlined processes, workflows and team structures to support consistent, high‑quality service delivery. Shape pricing, commercial tools and performance frameworks to ensure profitability and clarity across the portfolio. Lead client communication and onboarding journeys, ensuring a smooth transition into digital processes and systems. Champion digital adoption across cloud bookkeeping and reporting platforms. Recruit, develop and manage an effective operational team as the service scales. Work closely with senior leaders, tax specialists and technology partners to ensure a seamless, joined‑up client experience.This is a brilliant opportunity for someone who enjoys building something from the ground up and wants the freedom to influence long‑term operational strategy.What you'll need to succeedYou'll thrive here if you're a confident, commercially aware senior manager with: Strong operational leadership experience within an accountancy practice environment. Proven ability to design and implement new service lines, systems or large‑scale operational processes. A naturally analytical mindset and strong commercial instincts around pricing, margin control and workflow optimisation. Experience leading digital transformation projects and transitioning teams or clients onto new systems. Excellent communication skills and the ability to influence change at all levels.Professional backgrounds from audit, accounts, outsourcing, tax or digital transformation (ACA/ACCA/CTA/AAT/ATT advantageous but not essential) all translate well.What you'll get in returnYou'll be joining a firm that truly looks after its people with: Hybrid working and flexibility built around core hours. Exposure to a wide variety of clients and internal stakeholders. Genuine progression opportunities within a growing practice. Strong commitment to training, leadership development and personal growth. A friendly, supportive culture, plus an excellent benefits package including wellbeing initiatives, recognition awards and enhanced holiday options.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)