Salary: £28,000 - 30,000 per year Requirements: Experience with Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365. Ability to diagnose hardware issues and manage IT assets. Understanding of multifactor authentication, cloud services, and basic networking. Keen interest in IT and technology, with prior experience in an IT support environment. 2 years experience in a helpdesk or IT support role preferred. Confident using the systems and technologies listed above. Responsibilities: Provide in depth application support to remote and office-based users, including ERP systems, bespoke web platforms, integration systems, delivery and routing systems, and agronomy systems. Deliver direct user support through a variety of channels, including in-person, phone, and helpdesk ticketing systems. Assist with user training to improve adoption and effective use of applications. Support the creation and maintenance of application documentation and user guides. Triage IT Helpdesk tickets on a rota basis, ensuring timely and effective resolution. Provide helpdesk cover as part of a rota from 6:00am – 6:00pm between 1st March and 31st October and from 8:00am – 5:00pm between 1st November and 28th February. Travel occasionally to other sites and depots to deliver in-person application support. Technologies: Active Directory Android Cloud ERP Hardware Support Microsoft 365 Web Windows iOS Office 365 More: We are seeking an Application Support Team Member to join our IT Helpdesk team based in Nottingham, supporting approximately 500 office-based and remote users. This role focuses on providing in-depth application support and ensuring users receive a high-quality support experience across multiple platforms. We offer a competitive salary up to £30,000 per annum and a comprehensive benefits package, including full induction and training, an annual bonus scheme, 33 days holiday, an enhanced contributory company pension, private medical cover, life assurance, and a salary sacrifice scheme for grocery shops among other perks. last updated 4 week of 2026