Job Description
Customer Services
Your new companyHays are currently recruiting a Customer Service Administrator to join a busy and customer-focused team on a temporary basis for a minimum of 8 weeks. This role involves high-volume phone-based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast-paced environment.Your new roleKey Responsibilities
* Handling inbound customer calls and emails professionally and efficiently
* Responding to customer queries regarding claims and processes
* Accurately processing claims and updating internal systems
* Gathering and verifying information to support claims assessment
* Maintaining clear and accurate records in line with procedures
* Managing workloads effectively while meeting deadlines and service levels
* Providing a high standard of customer care at all times
What you'll need to succeed
* Previous experience in a customer service, call-handling, or administrative role
* Confident and professional telephone manner
* Strong attention to detail and accuracy, particularly when processing information
* Comfortable working to set processes and guidelines
* Good organisational skills and the ability to manage multiple tasks
* Reliable, adaptable, and available for a minimum 8-week temporary assignment
What you'll get in return
* Temporary role with a minimum commitment of 8 weeks
* Valuable experience within a structured and supportive team
* Immediate start available
* This is an office based role.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. # 4787823