Field Service Technician (Production), St Neots
Client:
Xerox
Location:
St Neots, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5434bf8cc8a6
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
General Information
This role involves maintaining and repairing Xerox Production Printers, with a basic ability to resolve networking and operating systems issues. The technician will work remotely, resolving hardware and software problems, liaising with clients to ensure satisfaction, and managing workload and costs according to business targets.
Responsibilities include:
* Providing service, repairs, retrofits, and maintenance on Xerox High Volume Production Printers.
* Installing and deinstalling Xerox Production Printers.
* Escalating technical issues promptly to minimize downtime.
* Recognizing and reporting additional business opportunities.
* Sharing technical information with colleagues.
* Managing client relationships to enhance customer satisfaction.
Skills and Qualifications:
* Experience in a field-based service role.
* Good command of the English language.
* Strong problem-solving skills.
* Electrical qualification or skills.
* Proficiency with diagnostic tools, such as multimeters.
* Customer-focused approach.
* Knowledge of computers, networks, data communication, and color theory.
* Effective communication and reporting skills.
* Willingness to work flexibly.
Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. All applications should be made via the 'Apply now' button. Bank or payment details should not be provided during application.
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