Detailed job description
and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
1. Educated to degree level, preferable in an engineering or IT discipline, or to have equivalent working experience in a similar role
2. Basic Management skills
Desirable criteria
3. ITIL v4
Experience
Essential criteria
4. Experience of problem solving in a highly technical environment
5. Experience of Telecoms PBX systems (including Paging and Messaging)
6. Experience of Telecoms Server Environments
Desirable criteria
7. Previous experience in a Hospital environment.
8. Unified Communications experience
Technical Skills Competencies
Essential criteria
9. Effective communication skills
10. A logical and methodical approach to problems
11. IT Literate, with good knowledge of Word/Excel/E-Mail/Access/SQL/Internet
Desirable criteria
12. Demonstrate managerial ability
13. Server Administration & Experience
Knowledge
Essential criteria
14. Good understanding of Trust policies and procedures
15. Knowledge of statutory legislation: H&S at Work Act, COSHH, QA standard BSEN ISO 9001:2000, Data Protection Act
16. Good understanding of Telecoms systems, particularly Mitel 3300, Netcall Liberty, Swissphone paging and Alertive
Interpersonal Skills
Essential criteria
17. Ability to deal with customers in a courteous manner
18. Good Team worker
19. Ability to develop effective working relationships
Desirable criteria
20. Awareness of managing workplace stress and pressures