Description Role Location: Catterick Join Our Team as an Apprenticeship Programme Administrator (Pearson TQ) Are you a detail-oriented administrator with a passion for delivering exceptional service and supporting learners on their apprenticeship journey? We’re looking for a proactive and organised individual to join our team and help coordinate and administer our Pearson TQ apprenticeship programmes. What You’ll Be Doing As an Apprenticeship Programme Administrator, you’ll play a vital role in ensuring our apprenticeship programmes run smoothly and meet all compliance requirements. Your responsibilities will include: Preparing and managing documentation for apprenticeship learners. Supporting and conducting learner inductions. Processing apprenticeship starts, achievements, and leaver paperwork. Managing bookings, registrations, and documentation for qualifications and functional skills. Assisting with formal reviews and ensuring systems are up to date. Coordinating the distribution and storage of apprenticeship certificates. Maintaining accurate records in the Maytas MIS and e-portfolio systems. Ensuring learner files are audit-ready and supporting audit processes. Organising and minuting team meetings, including room bookings and visitor access. Managing stationery and consumables in line with purchase procedures. Providing excellent customer service to learners and stakeholders. ✅ What We’re Looking For Essential: Proven experience in a customer-facing role with a strong service ethic. Exceptional administrative and organisational skills. Proficiency in Microsoft Office, especially Excel for data reporting. High attention to detail and accuracy. Excellent written and verbal communication. Ability to prioritise and manage time effectively. Desirable: Experience using Maytas MIS and OneFile e-portfolio systems. Familiarity with Ofsted, ESFA, or DfE funding requirements. Previous experience in a training provider or awarding organisation. If you’re ready to make a difference in the lives of learners and thrive in a fast-paced, supportive environment, we’d love to hear from you!